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The Claims Process -
How to Report a Claim
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A) Report Your Claim
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You can report a claim three ways:
1) Contacting our claims department by
phone
2) Fill out our online WebClaim forms
3) Contacting your local Insurance
Broker
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B) We Will Contact You |
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Once your claim has been initiated, an adjuster will be
assigned to your claim, and will contact you within 2 to 4
hours of your claim being assigned. For claims received
after-hours, you will be contacted promptly on the next
business day.
The adjuster will verify all details as initially provided
and obtain, if required, additional information required
needed for your claim. |
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C) Accessing Damages and Repairs |
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For automobile claims, your adjuster will direct you to one
of Family’s preferred Inspection Facilities where an
estimate will be completed and photographs taken.
Once the estimate has been completed, you have the choice of
remaining with the Inspection Facility for repairs or to
have your shop of choice complete repairs. (All repairs
completed by our preferred Inspection/Repair Facilities
carry a double guarantee for as long as you continue to own
your vehicle.)
Arrange with the shop for a suitable date/time for repairs
to begin on your vehicle. The repair time is dependant on
the severity of the damage and availability of parts.
If you have purchased optional Loss of Use coverage, the
policy will provide for in the stipulated amount, a
replacement vehicle. If your vehicle is being repaired at one of our preferred Inspection/Repair Facilities, the
facility will arrange the
rental on your behalf. |
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D) Completion of Repairs /
Treatments / Restorations |
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For automobile claims, once repairs have been completed you
will be contacted by the shop and advised your vehicle is
now ready to be picked up. Any deductible and/or applicable
taxes will be paid directly to the shop upon completion of
repairs. Rental vehicle/courtesy vehicle, if applicable, are
to be returned immediately upon completion of repairs.
Suffering a loss to your property or
vehicle can be a traumatic experience. We offer the best
claims service available and deliver it with fairness and
compassion. Please use one of our online claims forms or
feel free to call our claims department.
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Ready to submit your claim? Call
us or fill out an Online WebClaim form. |
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