CONTACT THE OMBUDSPERSON
If your concern remains unresolved by Family Insurance, please contact the ombudsperson directly. Please note, the ombudsperson doesn’t review complaints that have not gone through steps 1 and 2.
If you have completed steps 1 and 2, and are not satisfied, you can reach the ombudsperson:
Office of the Ombudsperson
111 Westmount Road South
PO Box 2000
Waterloo, ON, V2J 4S4
Fax: (519) 570-8389
Telephone: 1-800-265-9996 (ext 48215)
The office of the ombudsperson can work with complainants on many concerns; however, assistance in the following areas cannot be provided:
• Cost of insurance and rates
• Availability of insurance
• Dispute settlement procedures as required by law or designated regulatory authorities
• Matters that have been, or are, before the courts.
Once the office of the ombudsperson has completed a review, you will be given a final position in writing. Most investigations are completed within 30 days, however, if this deadline can’t be met, we’ll let you know why and when you can expect a response.