All Family Insurance Solutions policies are underwritten by Definity Insurance.
Definity provides claims service for all Family Insurance customers.
COMMITMENT TO SERVICE
No one wants to make a claim. If you do find yourself in this situation, know that you have our commitment to deliver superior service and quality repairs – every time.
REPORT YOUR CLAIM
You can make a claim by contacting your insurance broker during business hours. For after hours emergencies, please call toll free 1-800-661-4404.
For Emergency Road Service, call 1-866-534-4973.
You can also report your claim online.
WHAT HAPPENS NEXT?
Within 24 hours of reporting your claim, one of our experienced claims staff will contact you to:
- get the details of your claim
- arrange a replacement vehicle if needed, for those who have purchased this coverage
- coordinate a place for you to stay in case of a residential loss
- explain the claims process and your insurance coverage
- answer any questions you may have
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