Claims

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Suffering a loss to your vehicle or property can be stressful and inconvenient. Making a claim doesn’t have to be frustrating. Our qualified claims experts will guide you through the process with the tools and information you need, and deliver quality service every time.

All Family Insurance Solutions policies are underwritten by Economical Insurance.
Economical Claims provides claims service for all Family Insurance customers.

COMMITMENT TO SERVICE

No one wants to make a claim. If you do find yourself in this situation, know that you have our commitment to deliver superior service and quality repairs – every time.

CLAIM SERVICE GUARANTEE

REPORT YOUR CLAIM

You can make a claim by contacting your insurance broker during business hours. For after hours emergencies, please call 604- 681-6123 or toll free 1-800-661-4404.

For Emergency Road Service, call 1-866-534-4973.

You can also report your claim online.

REPORT AN AUTOCOVER CLAIM

REPORT A HOMECOVER CLAIM

WHAT HAPPENS NEXT?

Within 24 hours of reporting your claim, one of our experienced claims staff will contact you to:

get the details of your claim
arrange a replacement vehicle if needed, for those who have purchased this coverage
coordinate a place for you to stay in case of a residential loss
explain the claims process and your insurance coverage
answer any questions you may have