IF YOUR VEHICLE HAS BEEN DAMAGED OR STOLEN
It can be hard to remember the steps to follow when you’ve been in an accident. You may wish to print these steps out and leave a copy in your glove box.
1. Contact the police
Avoid discussing the details of the accident with anyone but the police. After a crash, you’ll likely feel upset and anxious so it’s natural to want to decide who was at fault. Please don’t sign anything, discuss liability or accept fault with others involved or with witnesses.
2. Document the accident
Do your best to document the accident in writing, by making a diagram of the events and damage sustained to the vehicles, and noting the weather and road conditions. If possible and it’s safe to do so, take photos at the scene.
3. Exchange information
Exchange names, addresses, telephone numbers, drivers’ license numbers, license plate information, insurance company information, and policy numbers (if applicable) with everyone involved. Obtain names, addresses and telephone numbers for any passengers and witnesses.
4. Report your claim
During business hours, contact your insurance broker. Outside of business hours, call our 24-hour emergency claims service at (604) 681-6123 or toll free at 1-800-661-4404.
5. Get a rental vehicle
If your vehicle can’t be driven or is stolen and you’re eligible for a rental vehicle, a claims representative will help you make arrangements.